What fees and types of payment are available on the Credentia Platform?

Payments must be made when scheduling an exam and, in some cases, when applying for reciprocity and renewing registration certification. The payment for reciprocity and renewal of the registration certificate on the Credentia Platform depends on the state in which you are enrolled. 

To complete the payments, the Credentia Platform has multiple payment and voucher options.

Note: All payments must be made online using a credit card, pre-paid credit card, debit card, PayPal, or electronic voucher at the time of scheduling your examination. No form of payment will be accepted at the test site.

Fee Type

Exam Fee

When scheduling an exam, payment must be successfully made to reserve the scheduled slot. Candidates who received a voucher from a training institute or employer can apply it in the payment section while scheduling the exam. To learn more about how to schedule an exam, click here.

Registration Certificate Renewal Fee

For some states, renewal fees may apply, and it is important to check the state-specific handbook. For states that require a renewal fee, payment can be made through the Credentia platform.

Reciprocity Request Fee

Reciprocity fees are not required by all states, so it is important to check the state-specific handbook. For more information on how to apply for reciprocity, please click here.

Note:

Currently, application and payment for reciprocity on the Credentia Platform applies to Pennsylvania, the District of Columbia, and South Carolina. For other states, contact the respective state board (state’s Nurse Aide Registry) for additional information.
To find the respective state contact and other information: Go to credentia.com, click on the Find My Exam button to navigate to the state-specific page, select your state from the list, and then scroll down to the state information section to find the state's contact and other information.

Payment Options

Payments for any fee can be made using a valid credit card, debit card, pre-paid card, PayPal, or voucher.

Vouchers

Vouchers are provided by your respective training  institute, employer, or sponsor. The assigned voucher is specific to the exam you are enrolled in. You may also purchase a combination voucher for both your written (or oral) and skills exam.

Making payments through the Credentia Platform

Please see the steps below to make an online payment: 

1. After completing a process that requires payment and adding the exam or service to your cart, you will be directed to complete the payment. 
2. To make a payment,  click on the cart icon located on the top navigation bar. 
3. Verify the items in the cart and complete payment for exam scheduling, renewal, or reciprocity.

Option A: To pay using a credit/debit card

1. On the payment page, fill in the card details.
2. Click the Pay button to complete.

Option B: To pay using PayPal

1. Click on the PayPal option.
2. A pop-up window will appear to log in with a PayPal account. Follow the prompts to complete the payment.

Option C: To use a voucher as payment

1. Enter the voucher number in the promo code section that is specific to the exam being scheduled, then click Apply code.
2. If using a combo voucher, it is required to add both exams, Written (or oral) and Skills to make a successful payment.
3. Once the voucher number is applied and both exams are in the cart, click the Submit button to complete.

Refunds

Fees are non-refundable and non-transferable once submitted; no refund will be issued.

Note:

1. You may cancel or reschedule your exam within the allotted timeframe. To learn more about timeframes for canceling or rescheduling, click here.

To learn more about excused absence requests, click here.
For information on submitting a grievance, click here.