How to Change or Update my profile details?

It's important to keep your profile details correct and up-to-date in the CNA365 app to ensure trouble-free onboarding of your exams and accurate certificate generation.

In the manage profile section, you have options to correct or update your profile details including your current address, phone number, and gender details. If you need to update your demographic details like name, date of birth, or Social Security Number (SSN) you must submit a correction form. See here for more info.

To update your email address contact Credentia Support at support@credentia.com

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Explore the following video to learn how to modify or update your profile and demographic details:

The following the steps to change your address or phone number:

Step 1:  Log in to the CNA365 Application.

Navigate to the CNA365 application pertaining to your state and log in using your CNA365 login credentials.  

Step 2: Navigate to the “Edit Profile” or “Manage Profile” section

Click on the "Profile Icon" at the top right side of the screen and select "Edit Profile" to navigate to the Manage Profile section. 

You can also access the “Manage Profile” from the side menu.

Step 3: Select the "Edit profile" button

Click on the “Edit Profile button” provided on the manage profile page.

Step 4: Edit/update the required profile details

Under contact information, you have the option to change/update your gender, current address, and Phone number.

Step 5: Select the “submit button”

Click on the “Submit button” to save and update the changes you have made.