How can I renew my registration certificate?

To renew your registration certificate for Pennsylvania, Mississippi, the District of Columbia, or South Carolina, please log in to your CNA365 Application using your credentials. Once you are logged in, navigate to the registry section to complete the renewal process.

Explore the Quick Help video on how to renew registration certificate:

IMP Note: Renew registration certificate for other states 

To renew your registration certificate for the rest of the states, you must contact the pertaining state board (state’s Nurse Aide Registry) as the CNA365 application does not process renewals of the registration certificate for these states. 

Go to credentia.com website, navigate to the state-specific page (by selecting “Find My Exam” and choosing your state), and scroll down to the state information section to get the state’s contact and other information. 

The renewal of your registration can be requested at the time of expiration. You will have the option to send the renewal request only between availed periods. Below are the renewal window details:

1. For Pennsylvania state certificate holders: The option to renew a certificate is available from 90 days before to any time after its expiration date.
2. For Mississippi state certificate holders: The option to renew a certificate is available from 60 days before to 30 days after its expiration date. 
3. For South Carolina state certificate holders: The option to renew a certificate is available from 90 days before to 30 days after its expiration date.
4. For District of Columbia certificate holders: The option to renew a certificate is available from 60 days before to 60 days after its expiration date.

Note: Before submitting your request, please verify that your demographic and contact information are accurate in the "Manage Profile" section. This information is used to generate your certificate.

The following are the steps to send the renewal request for the registration certificate: 

Step 1: Log in to the CNA365 application

• Go to the Credentia official website (credentia.com) and navigate to the login page by clicking on the login option provided at the top right side of the home page.

Step 2: Navigate to the registry section

• Navigate to the registry section, where you can find your registered certificate details.

Step 3: Select the renewal button

• Click on the renewal button provided in the registration certificate info box to access the renewal request form.

Step 4: Fill in the required details and submit

• Fill in all the required details in the provided input fields and click on the submit button to send the renewal request.

Note: For the District of Columbia and South Carolina state renewals you have a renewal fee to be paid, and the amount may vary depending on the state. To complete the renewal request you must complete the payment process to send the request form for the renewal.

Step 4-A: Complete the Payment process - Add to cart (only for DC &SC state)

• After completing all the necessary details in the renewal request form, 
• Click on the “Add to Cart” button to complete the payment process for the renewal request.
• Ensure you have the correct selection on the cart and click the Pay Now button. 

Step 4-B: Pay using a credit/debit card or PayPal

• On the payment page, fill in the payment details of your credit/debit card.
• Click the “Pay” button to complete and send the request.
• To make a payment with PayPal, simply click on the PayPal button. This will open a pop-up window containing the PayPal login page, where you can easily complete the payment process. 

Step 4-C: Use voucher to complete payment

• If you have purchased a voucher for renewal request, it can be used towards payment to finalize. 
• Enter the voucher number in the promo code section and click Apply code. 
• Once applied, click the “submit” button to complete and send the request.

After your renewal request is approved, a new registration certificate will be generated and made available in the registration tab of the registry section. 

To access the certificate, simply navigate back to the registration tab and locate the info box where your renewed active registration certificate will be displayed. 

To view the certificate, click on the "view registration" button. Additionally, you can download a copy of the certificate by clicking on the "download" button located at the top right corner of the page. 

Note: 

• If your state issues paper certificates, the newly registered or renewed certificates will be sent to your contact address.
• Ensure your contact information is correct in the “Manage Profile” section before submitting your request.

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