How do I take a retest?

At Credentia, we ensure that you have fair opportunities to demonstrate your skills and knowledge if you do not pass the initial assessment and request a retake.

To check the number of allowed retest attempts and the elapsed time based on your state and eligibility route, refer to the respective state handbook on the credentia.com website or click here to learn more about Exam Attempts. To understand the different retest scenarios, please refer to the retest criteria below.

Eligibility for Retest

If you did not pass the exam, your eligibility to retake the exam and the number of allowed attempts can be found in your State Handbook.

Understanding and Preparing for your retest

1. If you fail the Written (or Oral) Examination or the Skills Evaluation, your Score Report will provide you with information on how to re-take either or both parts.
2. Score reports are provided online and can be printed or downloaded. If you have remaining attempts, you will be allowed to take the retest after the result.
3. Please refer to the state handbook or click here to learn more about the exam attempts.
4. The skills evaluation report will list the five skills you performed and indicate whether each skill was rated Satisfactory or Unsatisfactory. Any skill rated Unsatisfactory is considered a failed skill.
5. To pass the Skills Evaluation , you must receive a Satisfactory rating on all skills.
6. On the Report, a failed skill will include the reason for the failure. It may be that the steps for the skill were performed incorrectly or a step, particularly a Critical Element Step, was missed or incorrect.
7. The Failing Score Report will provide a numbered list of steps that were incorrect. For more information, refer to the list of skills steps in the candidate handbook for your specific state.

Submitting a Grievance

If you do not pass the Written or Skill Exams, you can submit a grievance if you feel the result is incorrect or unjust. When submitting the grievance:

1. You must provide as much detail as possible in the grievance form.
2. The grievance must be submitted within 30 days of the examination date.
3. After receiving the grievance form, the grievance will be investigated.
4. Once the investigation is complete, Credentia will send an email to your registered email address to inform you of the outcome.
5. If the grievance is substantiated (or accepted), you will be allowed to retest at no additional cost.
6. If the grievance is not substantiated (not approved), the score will remain as is, and you will have to pay the retest fees if any remaining attempts are left, based on the state eligibility criteria.

For more information on how to submit a grievance , click here.

Note:

1. To retest using available attempts, log in to the Credentia Platform to schedule an exam online or at a test center. For more information on scheduling exams, please click here.
2. The exact waiting period and the number of allowed retakes can vary by state. Typically, you might be required to wait on average 30 days before you can retake the exam.
3. Some states may also limit the number of times a candidate can retake the test within a certain period. It is important to check the specific regulations of the state in which you are taking the exam.
4. For more information on retesting and elapsed time rules, see the eligibility route details in your state’s candidate handbook.
   1. Go to credentia.com > click on Find My Exam > Select the state from the list > scroll down to the Resources section > click on Candidate Handbook.

Exam Results

When a new exam score has been posted on your dashboard in the Credentia Platform, you will be notified at your registered email address.

To see your score report, please log in to your Credentia account. For more information, refer to the following article:  https://help.credentia.com/en/article/do-you-want-to-view-the-results-of-your-exam

Online score reports are available within a few hours on your dashboard in the Credentia Platform. For written paper-pencil exams and skills exams at a test center, your results will be available within 24 hours.

If it has been over 24 hours and you cannot see your score report on the Credentia Platform, please contact live chat support on the Credentia website or customer service at 800-457-6752.